Garden of the Gods Club
  • 15-Sep-2020 to 30-Nov-2020 (MST)
  • Health & Wellness
  • Colorado Springs, CO, USA
  • Hourly
  • Part-Time

PATIENT CONCIERGE SUMMARY OF DUTIES

The Patient Concierge performs both front- and back-office duties, interacting with patients, guests, vendors and the STRATA clinical team. In addition to greeting patients and guests, the Patient Concierge is responsible for scheduling client appointments, answering phones, processing client payments, preparing client charts, processing inbound messages (mail, email), and managing correspondence.

This position reports to STRATA's Operations Officer.

 

PRIMARY RESPONSIBILITIES

Perform all duties related to facilitating processing of patients for the Wellness Center:

  1. Concierge services and patient scheduling appointment visits, laboratory tests, internal referrals
  2. New patient workflow to include patient portal setup and pre-visit electronic consent and intake forms; verifying patient documentation is completed in advance of visit and available for clinician review
  3. Scanning records for the client charts as needed
  4. Procurement and processing of medical records
  5. Proficient in billing process, payment collection, insurance, Workers' Compensation (WC), and verification of clinician coding and timely (end-of-day) processing
  6. Communicate with patient regarding general office and appointment inquiries
  7. Ensure patient satisfaction
  8. Distribute, monitor, track, and analyze patient experience surveys for process improvements
  9. Monitor and respond to communication inquiries across platforms (phone, email, text, fax, in-person)

 Perform administrative and Front Office duties:

  1. Greet all patient and visitors with anticipatory service, signature phrasing, and key touch points
  2. Answer telephones, take messages, follow-up on messages, triage urgency of messages to ensure timely delivery and action, and track patient interactions within Electronic Medical Record (EMR)
  3. Open and close office procedures, including constant awareness of office spaces (Lobby, Reception, Clinical / Treatment Rooms) for cleanliness and tidiness, well-stocked clinical needs (gloves, masks, water), collateral (business cards, service line materials)
  4. Monitor patient records for strong engagement to ensure completion of health and wellness goals
  5. Ensure patient records, including contact details, are current and electronic paperwork are accurate
  6. Transcribe paper intake, prescription, or supplement details into EMR
  7. Provide instruction and follow-up for laboratory services referrals, including locations and requisitions
  8. Track and schedule Wellness Concierge Medical membership patient appointments and coordination
  9. Process patient insurance requests, including self-funded accounts, out of network, WC, and superbills
  10. Maintain strong communication engagement with patients, including thank you notes (referrals, retreat / workshop participation, special event attendance) for referrals, new patient follow-up, follow-up patient reminders, birthdays, goal completion recognition, holidays
  11. Monitor marketing collateral and share feedback regarding engagement / resonating content
  12. Print marketing assets for front desk, where applicable
  13. Support clinical, operational, and Wellness Team Members to streamline flows and build partnerships
  14. Complete the Patient Referral Tracking Spreadsheet monthly
  15. Participate in periodic STRATA meetings and share recommendations on optimizing patient flow
  16. Triage incoming inbound communications and produce an e-encounter for every patient interaction
  17. Proficient in patient EMR (Helios System), including reporting, chart review, patient analysis, utilization
  18. Order, maintain, and invoice management of office supplies and supplements (alongside Clinical Lead)
  19. Attention to detail, quality focused, organization, time management, teamwork, and mission-driven
  20. Adherence to office policies, procedures, and culture

 

EDUCATION AND EXPERIENCE

  1. Medical background strongly preferred, to include experience with medical terminology, medical coding, processing of insurance claim forms, healthcare provider relations, and patient engagement
  2. Experience with technology, preferred with excellent knowledge of Microsoft Office Suite, and previous engagement with electronic medical health records
  3. Must have excellent multi-tasking ability and organizational management to ensure all operations completed
  4. Experience in public-facing customer service
  5. Ability to be resourceful and proactive in attending to unanticipated matters
  6. Quick learner, eager to explore new technology, processes, and procedures

 

HOURS & COMPENSATION

  • Hours: Part-Time [24 hours], with ability to grow within role and organization

ABOUT US

 STRATA INTEGRATED WELLNESS AND SPA AT GARDEN OF THE GODS RESORT AND CLUB

https://www.STRATAwell.com

 

GARDEN OF THE GODS RESORT AND CLUB

https://www.gardenofthegodsresort.com

 

Perched atop a mesa in Colorado Springs, Garden of the Gods Resort and Club is the premier wellness destination retreat in the Rocky Mountain West that offers a world-class resort coupled with health, sap, beauty, and fitness experiences that create remarkable memories and transform lives.  Set among expansive vistas of the snow-capped Pikes Peak and awe-inspiring National Natural Landmark of the same name, Garden of the Gods Resort and Club boasts a legendary history.

Today, the same beautiful setting beckons travelers worldwide to undergo a personalized journey of restoration and renewal with its integrative medical practices, thoughtful spa treatments, functional fitness exercises, and well-being experiences inside STRATA Integrated Wellness and Spa at Garden of the Gods Resort and Club. 

STRATA Integrated Wellness and Spa at Garden of the Gods Resort and Club is comprised of STRATA Med (medical center), STRATA Body (spa and salon), and STRATA Fit (fitness center).  Here, a team of acclaimed, board-certified physicians, nurses, wellness clinicians, and award-winning therapists with services ranging from primary care and men's and women's health, to functional neurology and energy healing integrate the best of innovative, multidisciplinary, modern, and concierge medicine with meditation, nutrition, mindfulness, and fitness to provide guides a fresh perspective, great levels of wellness, and a renewed sense of life, living, and possibility.  Through personalized journeys, tailored treatment plans, and bespoke and unique and boutique wellness retreats, patient health is understood from the whole-person perspective with results that transform.  Experiences are crafted for individuals, couples, Executives, families, and teams.

On property, guests enjoy luxurious accommodations in its 116 rooms and suites within its hotel, Cottages and Casitas, including one- to three-bedroom suites, many of which feature private patios with stunning views of Garden of the Gods Park.  The resort offers more than 12,000 square feet of some of the state's most beautiful meeting and event spaces and a world-class executive health program.  Activities include golfing at its 27-hole championship course; tennis on two outdoor and four state-of-the-art indoor courts; three outdoor swimming pools; and, an array of dining experiences.

Garden of the Gods Club
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